Who to contact — and what this page can't answer

This page is public and signed out. It can't see your account, your child, your centre, or anything you've typed. Everything here is general.

For anything about your own child or your own account, contact your centre. They're the ones who can look, and the ones who can verify it's really you asking. Two routes:

• Messages in the KinderBee app — a thread with your child's room. Good for anything that isn't urgent.
• Phone or in person — for anything about today.

Some things we will never answer on a public page, or by email, no matter who asks. Not because of red tape, but because answering would mean acting on a request from someone we haven't verified:

• Who is allowed to collect your child.
• Anything in your child's health records.
• Anything about a staff member's background check or qualifications record.
• "I'm locked out, let me in" — the whole point of being locked out is that we don't yet know it's you.

Each of those goes to a person at your centre who can confirm who you are.

Questions about KinderBee the software — what it does, whether your centre can turn something on — reach us at [email protected]. We can't discuss a particular family's account from there; that stays with your centre, which is the only party that should be holding that conversation.